Journey maps fail when 'onboarding' means 8 different things across touchpoints, creating semantic collisions that lead to costly delays, internal conflict, and massive productivity impact long before reaching users. I've built a framework to quantify where your service language is breaking down. I'll analyze your service blueprints, product specs, and team conversations to show you exactly where these issues are, preventing expensive rework and ensuring clear outcomes. $10K for a comprehensive audit.